Refund Policy
Legal Disclaimer
At WHALOminiatures, we understand the importance of your satisfaction and stand behind the quality of our miniatures. Our refund policy aims to provide transparency and clarity in our commitment to ensuring your confidence in every purchase you make from us.
Our Refund Policy - Your Assurance
Our refund policy is designed to outline the terms and conditions for requesting a refund. It serves as a formal agreement between WHALOminiatures and our valued customers, ensuring that you are well-informed about the process of seeking a refund for your purchases.
Key Elements of Our Refund Policy
Refund requests must be initiated within 30 days of order arrival. If your items are damaged or broken upon arrival, please contact our customer service team as soon as possible. We will guide you through the process of returning the damaged items and obtaining a replacement or refund. Your satisfaction is our priority, and we want to ensure you have a positive experience with us. Thank you for your understanding.